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Privacy Policy

Introduction

 

This privacy notice is designed to help you understand how we use and protect your personal information when you engage with our cleaning services or visit our website. By using our services, you agree to the terms of this Privacy Policy.

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1. What Information You Provide Us
 

We may collect the following types of personal information:
 

  • Personal details that you provide by contacting us, requesting information or submitting your information via the website. These can include name, phone number, email address, and physical address, and more.

  • Payment Details: Billing information, including bank details or card information (processed securely through third-party providers).

  • Service Details: Information about your cleaning needs, property type, and preferences.

  • Your responses to surveys.

  • Any other information you post, email or otherwise send to us.

  • How you use the website and where available, your IP address, operating system and browser type. These are data collected through cookies or similar technologies when you visit our website.

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2. How We Use Your Information
 

We use your personal information for the following purposes:
 

  • To provide and manage our cleaning services.

  • To help you with your enquiry or request.

  • To enable us to provide you with a product or service we offer.

  • To process payments and send invoices.

  • To communicate with you regarding your bookings, enquiries, or feedback.

  • To improve our services and website.

  • To comply with legal obligations or resolve disputes.

  • To process feedback and improve our services.

  • To manage and improve the website and troubleshoot problems.

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Best Home Services also uses Google Analytics, to understand how engagement with our website to improve it. You can view Google’s Privacy Policy and see out how to can opt out of Google Analytics via your browser.​

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3. Sharing Your Information
 

We do not sell or share your personal information with third parties, except in the following situations:

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  • Service Providers: We may share your information with trusted third parties that assist us in delivering our services (e.g., payment processors or IT support).

  • Legal Requirements: If required by law, we may disclose your information to regulatory authorities or law enforcement.

  • Business Transfers: In the event of a business merger, sale, or acquisition, your information may be transferred to the new owners.
     

4. Data Security

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We take reasonable measures to safeguard your personal information against unauthorised access, loss, or misuse. These include:

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  • Secure data storage and encryption.

  • Restricted access to personal data.

  • Regular reviews of our data protection practices.

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5. Your Rights

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You have the following rights regarding your personal data:

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  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccuracies in your information.

  • Deletion: Request the deletion of your data where applicable.

  • Objection: Object to the processing of your information for certain purposes.

  • Data Portability: Request a copy of your data in a portable format.

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To exercise your rights, please contact us at help@besthomeservices.co.uk

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6. Cookies and Website Tracking

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We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us:

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  • Analyse website traffic and usage.

  • Remember your preferences for future visits.

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You can manage cookie settings through your browser. Note that disabling cookies may affect website functionality.

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7. Retention of Data

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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

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9. Contact Us
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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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Thank you for trusting Best Home Services. Your privacy is important to us, and we are committed to protecting it.

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