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From Boiler Rooms to Boardrooms: How AI and IoT Are Transforming Facilities Management

  • Writer: Best Home Services
    Best Home Services
  • Jul 12
  • 2 min read

For years, Facilities Management (FM) has quietly kept businesses running. Unseen, often undervalued, it’s been about maintenance, compliance, and keeping the lights on. But not anymore.


A new wave of technology is changing everything. Thanks to the integration of Artificial Intelligence (AI), Internet of Things (IoT), and real-time data analytics, FM is shifting from reactive upkeep to proactive strategy. FM teams are stepping out of the shadows and into leadership roles, directly shaping how organisations use space, manage resources, and achieve sustainability goals.


Facilities Management

FM’s Tech-Driven Evolution in Facilities Management


MRI Software’s recent report, Smarter Facilities Management in the Age of AI, paints a clear picture: the future of FM is intelligent, connected, and strategic.


  • 63% of FM professionals say improving efficiency is their top driver for tech investment.

  • 37% are focused on adapting to hybrid work and flexible spaces in the next five years.

  • Nearly 50% believe AI and IoT integration is essential to the future of the industry.


The message is loud and clear: the tools are here, the pressure is real, and FM has a seat at the table.


Let’s Break Down the Tools


AI (Artificial Intelligence)


AI is no longer just a buzzword. In FM, it means fewer breakdowns and more foresight.


  • Predictive maintenance spots issues before they cause downtime.

  • AI chatbots support technicians with instant, on-the-ground insights.

  • Automated ESG reporting and admin reduction help teams focus on higher-value tasks.


IoT (Internet of Things)


Smart sensors are turning physical buildings into data-rich environments.


  • Occupancy sensors guide cleaning and desk allocation based on real use.

  • Air quality and energy use are monitored live, supporting both wellbeing and cost savings.

  • At MRI’s London HQ, this approach saved £20,000 per year.


Real-Time Data


Data means decisions. No more guesswork, no more over-servicing.


  • Dashboards provide immediate visibility across sites.

  • Cleaning schedules, heating, and even space design can be adjusted dynamically.

  • Performance metrics help teams justify budgets and refine operations.


Barriers Are Real, But So Is the ROI


Yes, tech adoption comes with challenges. Cost, integration concerns, and uncertainty around long-term value remain sticking points. But scalable, modular platforms are lowering the barrier. FM leaders no longer need to rip out legacy systems to upgrade. They can start small, build confidence, and scale smartly.


This Is FM’s Moment


FM teams today are not just caretakers. They’re enablers of business agility, sustainability, and operational excellence. Whether managing hospital estates or multi-site corporate portfolios, the mission is the same: use technology not just to manage buildings, but to lead organisations into a smarter, more resilient future.



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